SMS Consent and Communication Policy

§1.Who we are

§2.How consent is obtained

IQForce does not send cold or unsolicited SMS messages. Consent for SMS contact is captured through a documented, auditable, prospect-initiated flow:

1. Initial contact via cold email only. Every prospect first receives a CAN-SPAM-compliant cold email containing clear sender identification, our physical address, and one-click email unsubscribe.
2. Prospect-initiated SMS opt-in. The prospect freely replies to that email and explicitly provides their phone number, requesting SMS contact — for example: “text me at [their number]”, “SMS works best”, or “you can reach me at this number”. The phone number and stated channel preference are extracted only when the prospect explicitly provides them in writing.
3. Consent fields stamped at the moment of opt-in. Three audit fields are written to our database the first time a prospect provides phone or channel-preference information:
   • consent_timestamp — UTC timestamp of capture
   • consent_email_id — foreign key to the specific email reply that contained the consent language
   • preferred_channel — set to sms when the prospect requests SMS
4. Per-channel independence. Consent is independent across channels. Opting in to SMS does not opt in to WhatsApp or voice; opting out of email does not opt out of SMS, and vice versa. Each channel has its own suppression flag.

The example phone number above is a fictional FCC-reserved test number (555-0100 through 555-0199 range) used here for illustration only.

This flow qualifies as express written consent under the Telephone Consumer Protection Act (TCPA): the prospect has knowingly and affirmatively provided their phone number in a written digital communication, in response to clear prior identification of IQForce and the nature of our outreach.

§3.What messages you will receive

• 1:1 conversational only. Messages are direct sales conversations between a human IQForce operator and the prospect — not broadcast marketing campaigns.
• Human-reviewed before sending. Every outbound SMS is reviewed and approved by a human operator in our Review Queue (HITL — Human In The Loop). There are no automated SMS replies.
• Limited content scope. Messages are limited to scheduling sales meetings, sharing calendar links, and answering prospect questions about our product.
• No marketing broadcasts. We do not use SMS for promotional broadcasts, coupons, or campaign blasts.
• No third-party sharing. Phone numbers collected through this consent flow are never sold, rented, or shared with third parties for their own marketing purposes.

§4.Frequency

Low. Typically 1 to 3 messages per prospect per week during active conversations. Most prospects receive fewer than 10 total SMS messages over the lifetime of the conversation. Conversation activity naturally tapers off once a meeting is scheduled or the prospect indicates they are not interested.

§5.Message and data rates

Message and data rates may apply per your wireless carrier plan. IQForce does not charge recipients for SMS messages; any carrier charges for sending or receiving messages are between you and your wireless carrier.

§6.How to opt out

You may opt out of SMS messages from IQForce at any time, using any of the following:

1. Reply STOP (or any of: STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT) to any SMS message we send. This is the fastest method.
2. Email help@iqforce.ai with the subject line “SMS Opt Out” and the phone number to be removed.

When you opt out, our system immediately sets a phone_unsubscribed suppression flag with a UTC timestamp. All future SMS sends to your number are hard-blocked across the entire IQForce platform. Opt-outs are honored within minutes and are permanent.

The SMS suppression list is independent of the email suppression list — opting out of SMS does not opt you out of email, and vice versa. To opt out of email, use the unsubscribe link in any IQForce email.

§7.How to get help

Reply HELP (or INFO) to any SMS message. Your wireless carrier’s system will deliver a standard help response automatically.

For human support, email help@iqforce.ai.

§8.Audit trail and log retention

For every SMS message sent or received, the following audit data is recorded:

• The originating email reply that established consent (consent_email_id)
• The exact UTC timestamp consent was captured (consent_timestamp)
• The full message body, delivery status (sent / delivered / failed / read), and the Twilio message SID
• Any subsequent opt-out event (phone_unsubscribed = true, phone_unsubscribed_at UTC timestamp)

Different categories of data are retained for different periods, calibrated to minimize the data we hold while preserving the records needed to honor opt-outs and defend against disputes:

§9.Contact and data requests

Questions about this policy, requests for data export, or requests to delete your data may be sent to the address below. Data deletion requests are honored within 30 days; opt-out suppression records are retained as described in §8 to prevent re-contact after deletion.