SMS Consent and Communication Policy

§1.Who we are

§2.How consent is obtained

IQForce does not send cold or unsolicited SMS messages. Consent for SMS contact is captured through a documented, auditable hosted web form. No SMS is ever sent until the prospect has submitted that form:

1. We never text first. Initial contact is by email only. Every prospect first receives a CAN-SPAM-compliant business email from IQ Force LLC containing clear sender identification, our physical address, and one-click unsubscribe. No SMS is sent to any number before a consent record exists.
2. The prospect asks us to text them. The prospect reaches our opt-in form only through their own affirmative action, by one of two routes:
   • Route A — the button in our email. Every business email we send carries a button reading “Prefer to talk now? Contact me immediately — We’ll text you right back.” Clicking it opens the opt-in form.
   • Route B — the prospect replies asking to coordinate by text. The prospect freely replies to our email saying they would like to schedule a meeting and are open to coordinating by SMS; our reply links to the same form.
3. The link is bound to that one prospect. Both routes lead to our hosted opt-in page at iqforce.ai/docs/public/sms-optin.html. The link carries a signed token (HMAC-SHA256) tying it to that specific prospect; it cannot be forged, reused, or shared. The form and its exact consent language are publicly viewable at that URL without a login — a visitor arriving without a signed token sees an explanatory banner and cannot submit.
4. The prospect submits the web form. On the page the prospect enters their own US mobile number and must check an unticked box reading, in substance: “I give IQ Force LLC my express written consent to send me SMS text messages to coordinate the business meeting I requested. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of any purchase.” The box is not pre-checked and consent is not a condition of any purchase.
5. Consent fields stamped only on submission. Consent is recorded at the moment the form is submitted — never inferred. We write:
   • consent_timestamp — UTC timestamp of the form submission
   • consent_source — set to web_form
   • consent_ip — the submitter’s IP address at opt-in
   • consent_user_agent — the submitter’s browser user-agent at opt-in
   • preferred_channel — set to sms
6. Per-channel independence. Consent is independent across channels. Opting in to SMS does not opt in to WhatsApp or voice; opting out of email does not opt out of SMS, and vice versa. Each channel has its own suppression flag.

This flow qualifies as express written consent under the Telephone Consumer Protection Act (TCPA): the prospect has knowingly and affirmatively provided their own mobile number and checked an unambiguous consent box on a web form, after clear prior identification of IQ Force LLC and the nature of our outreach.

§3.What messages you will receive

• 1:1 conversational only. Every message is addressed to a single recipient and continues the conversation about the meeting that recipient asked for. We never send bulk broadcasts, blasts, or promotional campaigns over SMS.
• Human-reviewed before sending, with narrow prospect-initiated exceptions. Conversational replies are drafted by our platform and reviewed and approved by a human operator in our Review Queue (HITL — Human In The Loop) before sending. Two narrow exceptions are automated, and both follow an action you took yourself: (a) a scheduled reminder shortly before a meeting you booked, carrying the join link; and (b) when you explicitly click “Contact me immediately” in one of our emails, a confirmatory text sent right away in direct response to your request. Both are sent only after your express written consent is on file, are 1:1 conversational, carry the STOP opt-out, and are never marketing broadcasts.
• Limited content scope. Message content is limited to coordinating the business meeting you requested: confirming your availability, sending a calendar link, confirming a booking, an automated reminder shortly before a meeting you booked, and answering your own questions about our product.
• No marketing broadcasts. We do not use SMS for promotional broadcasts, coupons, or campaign blasts.
• No third-party sharing. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Mobile numbers collected through this consent flow are never sold, rented, or bought.
• Consent runs to IQ Force LLC only. Your consent is given directly to IQ Force LLC on our own opt-in form for our own outreach. It is not collected on behalf of, transferred to, or usable by any other business, affiliate, or lead buyer.

§4.Frequency

Low. Typically 1 to 3 messages per prospect per week during active conversations. Most prospects receive fewer than 10 total SMS messages over the lifetime of the conversation. Conversation activity naturally tapers off once a meeting is scheduled or the prospect indicates they are not interested.

§5.Message and data rates

Message and data rates may apply per your wireless carrier plan. IQForce does not charge recipients for SMS messages; any carrier charges for sending or receiving messages are between you and your wireless carrier.

Carriers are not liable for delayed or undelivered messages.

§6.How to opt out

You may opt out of SMS messages from IQForce at any time, using any of the following:

1. Reply STOP (or any of: STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT) to any SMS message we send. This is the fastest method.
2. Email help@iqforce.ai with the subject line “SMS Opt Out” and the phone number to be removed.

When you opt out, our system immediately sets a phone_unsubscribed suppression flag with a UTC timestamp. All future SMS sends to your number are hard-blocked across the entire IQForce platform. Opt-outs are honored within minutes and are permanent.

The SMS suppression list is independent of the email suppression list — opting out of SMS does not opt you out of email, and vice versa. To opt out of email, use the unsubscribe link in any IQForce email.

§7.How to get help

Reply HELP (or INFO) to any SMS message. Your wireless carrier’s system will deliver a standard help response automatically.

For human support, email help@iqforce.ai.

§8.Audit trail and log retention

For every SMS message sent or received, the following audit data is recorded:

• The web-form opt-in record: source (consent_source = web_form), UTC timestamp (consent_timestamp), and the submitter’s IP (consent_ip) and browser user-agent (consent_user_agent)
• The full message body, delivery status (sent / delivered / failed / read), and the Twilio message SID
• Any subsequent opt-out event (phone_unsubscribed = true, phone_unsubscribed_at UTC timestamp)

Different categories of data are retained for different periods, calibrated to minimize the data we hold while preserving the records needed to honor opt-outs and defend against disputes:

§9.Contact and data requests

Questions about this policy, requests for data export, or requests to delete your data may be sent to the address below. Data deletion requests are honored within 30 days; opt-out suppression records are retained as described in §8 to prevent re-contact after deletion.